Salon Policies

Clear expectations are part of taking good care of you.

We want you to know what to expect before your appointment. These policies help us protect your time, our team’s time, and the experience of every guest at Sahair.

If you ever have a question about a policy or something about your appointment doesn’t feel right, please contact us. We would much rather have the opportunity to talk with you and help.

Service Adjustments & Hair Color Corrections

We want you to feel good about your hair when you leave Sahair.

Every service begins with a consultation so we can understand the result you want, what your hair needs, your maintenance preferences, and the plan before we begin.

If something about your service does not feel right after you leave, please contact us within 7 days of your original appointment. We would like the opportunity to understand what happened and make a plan with you.

When appropriate, Sahair will provide a complimentary adjustment service related to the original service.

If you still have concerns after an adjustment, please contact our Director of Guest Relations so we can personally review the situation with you.

Please tell us. We want the opportunity to make it right.

Reservation Deposits

A deposit is required to reserve your appointment at Sahair.

The deposit is charged to the card provided when your appointment is reserved and is applied toward your service total on the day of your appointment.

Your appointment time is reserved specifically for you, which is why our cancellation and no-show policies apply to that deposit.

24-Hour Cancellation Policy

We understand that plans change.

If you need to cancel or change your appointment, please give us at least 24 hours’ notice whenever possible.

Appointments cancelled or changed within 24 hours of the scheduled appointment are subject to a charge equal to the reservation deposit.

Giving us advance notice allows us the opportunity to offer that appointment time to another guest and helps our stylists manage the time that has been reserved for you.

No-Show Policy

If an appointment is missed without notice, the guest will be charged 100% of the value of the services reserved.

Because your appointment time has been set aside specifically for you, a missed appointment leaves time that usually cannot be filled by another guest.

If something unexpected has happened, please contact us. We are always willing to have a conversation and understand the situation.

Children in the Salon

Children are welcome at Sahair when they have a scheduled salon service.

When your child is not receiving a service, we ask that you arrange childcare during your appointment.

Our salons contain hot tools, professional equipment, chemicals, and busy work areas, and our team is not able to supervise unattended children.

This allows us to maintain a comfortable environment while keeping everyone in the salon safe.

Hair Care Product Returns & Exchanges

We want the professional products you purchase from Sahair to work for your hair.

Hair care products may be returned or exchanged within 30 days of purchase if you are not satisfied with them. The product must have at least 50% of its original contents remaining.

If something is not working for you, bring it back and talk with us. We can help you determine whether an exchange, refund, or a different product recommendation makes the most sense for your hair.

Makeup, Applicators & Tools

For hygiene and safety reasons, makeup, applicators, and tools cannot be returned or exchanged.

Questions About a Policy?

We want our policies to be clear before your reservation—not a surprise afterward.

If you have a question about a reservation, cancellation, service adjustment, product purchase, or anything else related to your visit, please contact our team.

Call Sahair Salon: (720) 851-8522

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